Returns, Exchanges and Shipping Information

SHIPPING POLICY:



*FREE SHIPPING offer on Bellabands, and select diaper bags, applies only to GROUND SHIPPING(continental USA only) and does NOT include International orders and APO/FPO orders. Please note that shipments to AK and HI do not always apply to Free Shipping promotions and may incur additional costs if an item is in excess of 3 lbs. If coupon codes are used for purchases that do not contain at least one(1) of the free shipping items, then the shipping will be added back to the purchase.
Note that in our FREE SHIPPING promotions, if an item is returned for a refund or store credit, then applicable shipping charges will be deducted. Percentage off coupons may NOT be used on exchanges or on store credit purchases.

Overnight Shipments are $44 for all orders within the continental 48 states. 2nd Day air via UPS/USPS is $19.95 and is also only available for continental US. 3-Day Select via UPS is $13.95 and is only valid for the continental US. If order is over 3 lbs and/or is a large package, we do reserve the right to increase the Express charges. We will contact you before shipment if this is necessary. All International, HI, and AK orders will have to be quoted for Express rates. Note that Express Shipping is for business days only and any order placed after 1pm CT may not be shipped until the next business day. PLEASE CALL if this is a problem. We will try our best to get your items to you as quickly as possible. Not all items on the site are available for Express shipment and we will notify you immediately if this becomes an issue.



RETURN POLICY

BellaBluMaternity.com gladly accepts returns & exchanges.

Items must be returned and received by us according to our policy in new condition with tags/packaging attached within 14 days of receipt. If you need more time, you must contact us so it can be noted on your account. Shipping charges will not be refunded. If for any reason you need additional time to return your item(s), please do not hesitate to contact us and please do NOT pay for Express shipping back to us. We do not want our customers to incur any more costs then necessary to return items. Again, please call us so we can make arrangements.
If items are returned after the return period, we have the right to refuse refund or exchange, or we may issue store credit, or even a store credit less 20% and shipping costs.

If you did not receive a return slip, one can be printed from our site.
Send items back securely wrapped and remember to keep the tracking numbers. We recommend you insure the items for your protection, as we will not be responsible for any items lost during shipment.

Store Credit returned items include but are not limited to: nursing bras, Clearance items, and special occasion(formal) dresses. These dresses are the ones that are usually $200 or more and will always say "FINAL SALE" below the products description.

FINAL SALE items include but are not limited to: underwear, pantyhose, jewelry, formal dresses/gowns, strollers, unused skin care products.

If these above items are returned we will refuse to process and refunds or exchanges. Any alterations done to items will also disqualify the item for exchange and/or refund.
ANY ITEM THAT IS CUSTOM MADE IS CONSIDERED NON-REFUNDABLE AND NON-RETURNABLE. CUSTOM MADE ITEMS TEND TO BE JEWELRY WITH INITIALS OR BIRTHSTONES, NO EXCEPTIONS WHATSOEVER UNLESS THERE IS AN ERROR IN THE ORDER. WE CANNOT REFUND OR EXCHANGE HOSIERY OR USED SKIN CARE ITEMS DUE TO HEALTH REGULATIONS. IF YOU RECEIVE ANY DEFECTIVE ITEMS, WE MUST BE CONTACTED WITHIN 24 HOURS OF RECEIPT.

If you are to receive a store credit the total credit along with an exclusive coupon code for your credit will be emailed to you.
You have 180 days from the time the store credit is issued to redeem it.

Exchanged items(except those for size changes) and orders that use a store credit are not eligible for free shipping.

Orders for overnight, 2-day delivery, and 3-Day Delivery must be received by 2pm Central Time for them to be shipped that day(if possible). If after that time, they will ship the next business day. PLEASE CALL IF AN EXCEPTION IS NEEDED.
Not all items are available for express shipping, we will contact you if this becomes an issue or you can contact us before placing your order.

Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to BellaBlu Maternity and the original return/ exchange policy will be applied.

A $9.00 surcharge applies to all shipments to Alaska and Hawaii.

APO, International, and Canadian orders:
International orders will always be quoted shipping costs using USPS or UPS. Rates and delivery times vary based on location. We also insure all international orders. Please be aware we are not responsible for broker fee's or duties/taxes. If the item is a gift, we will list it as so and in many countries there will be no duties/taxes assessed.
BellaBlu does ship to APO/FPO destinations. All APO/FPO and International orders are not eligible for any type of "Free Shipping" promotions. Sorry!

If for whatever reason a shipment is refused by the receiver, or is deemed undeliverable due to no one to accept the package, a 20% restocking fee will be applied and all costs for sending the package back to BellaBlu Maternity will be incurred by the original purchaser.

If for any reason a shipment is returned to us, because no one was able to sign or you have left the package at the pick up location too long, and you would still like to receive the order you will be charged shipping.
If an order has shipped and was given the incorrect shipping address or needs to be delivered to an alternate address the $12 fee incurred will be charged to you, as this is what UPS and FedEx charge BellaBlu for any changes made.

Thank you for shopping at BellaBlu Maternity.
Please email us at customerservice@bellablumaternity.com for further help.

Creative Families Inc reserves the right to revise its return policy at any time and has the right to refuse returns and exchanges if items are damaged or have been worn.
Creative Families Inc reserves the right to change its prices at any time nor is it responsible for any typographical errors for pricing or content. All exclusive discount coupons are property of Creative Family Inc and may not be shared with outside sources. They are intended for return customers and those on our email subscribers list.