Return and Shipping Policy:
*FREE SHIPPING offer now through July 4th, 2008 applies only to GROUND SHIPPING and does NOT include the following: Furniture, International orders, APO/FPO orders, and any orders on the AAFES(military/govt) sites.
Note that if an item is retuned for a refund or store credit, then applicable shipping charges will be deducted.
BellaBluMaternity.com gladly accepts returns & exchanges.
Merchandise must be returned according to our policy in new condition with tags attached within 14 days of receipt.
20% and shipping will be deducted if items are returned outside of the 14 days.
If you did not receive a return slip, one can be printed from our site.
Send items back securely wrapped and remember to keep the tracking numbers. We recommend you insure the items for your protection.
If you are to receive a store credit the total credit along with an exclusive coupon code for your credit will be emailed to you.
You have 180 days from the time the store credit is issued to use it.
Store Credit returned items include but are not limited to: Mommy Fabulous Collection, swimwear, bras/ nursing wear, baby bedding, and special occasion dresses/ items.
FINAL SALE items include but are not limited to: baby bedding, art work, Clearance sale items, underwear, pantyhose, jewelry, formal dresses/gowns, strollers, books, skin care products, and furniture.
If these above items are returned, we will deduct 20% plus shipping from your total and issue you a store credit.
ANY ITEM THAT IS CUSTOM MADE IS CONSIDERED NON-REFUNDABLE AND NON-RETURNABLE. CUSTOM MADE ITEMS TEND TO BE JEWLERY WITH INITIALS OR BIRTHSTONES, FURNITURE, FURNITURE WITH HAND PAINTED NAMES, PHRASES, ETC., AND OTHER APPLICABLE ITEMS. NO EXCEPTIONS WHATSOVER UNLESS THERE IS AN ERROR IN THE ORDER.
Express shipping is available on certain items, and varies in cost depending on location. Please enter "requesting express shipping" in the comments field at checkout. Additional shipping charges will be added after your order is placed.
Exchanged items(except those for size changes) and orders that use a store credit are not eligible for free shipping.
Orders for overnight and 2 day delivery must be received by 2pm Eastern Time.
Not all items are available for express shipping, please call or email us to make sure we can accommodate your needs.
Cancelled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to BellaBlu Maternity and the original return/ exchange policy will be applied.
A $9.00 surcharge applies to all shipments to Alaska and Hawaii.
APO, International, and Canadian orders:
International orders can take up to 2 -4 weeks to clear customs and be delivered. Please be aware we are not responsible for tariff and custom duties.
International and Canadian shipments will receive a surcharge- a difference between what was actually charged and what it actually cost BellaBlu Maternity to send the package.We also insure all international orders. All APO/FPO orders will recieve an additional $5-$10 handling charge as they must be hand delivered to the USPS(per Federal law) and must be insured. APO/FPO orders are not eligible for any type of "Free Shipping" promotions. Sorry!
Shipping for Cribs, Furniture, Mirrors, and Play Sets or Heavy/ Bulky items:
These items are nonrefundable and no exchanges can be made. A surcharge of 15% will be added after the order is placed. Call or email for lead times. If defective, please call for an RA# and instructions of return shipment.
Highchairs cost $24.95 to ship ground.
If for whatever reason a shipment is refused by the receiver, or is deemed undeliverable due to no one to accept the package, a 20% restocking fee will be applied and all costs for sending the package back to BellaBlu Maternity will be incurred by the original purchaser.
If for any reason a shipment is returned to us, because no one was able to sign or you have left the package at the pick up location too long, and you would still like to receive the order you will be charged shipping.
If an order has shipped and needs to be delivered to an alternate address the fee incurred will be charged to you.
Thank you for shopping BellaBlu Maternity.
Please email us at customerservice@bellablumaternity.com for further help.
Creative Families Inc reserves the right to revise its return policy at any time.
Creative Families Inc reserves the right to change its prices at any time nor is it responsible for ant typographical errors for pricing or content.
